MoE gives a support number to report SHS/TVET placement issues

The Ministry of Education (MoE) has urged parents and students seeking updates and information on this year’s second cycle of school Computerised School Selection and Placement (CSSPS) to call the support number to report SHS/TVET placement issues on 0541548223.

Alternatively, the Education Ministry has also said the general public can send a WhatsApp message to the SHS/TVET placement support number 024 490 8957 for updates and information on the 2025 computerised school placement process.

“For updates and information on the Computerised School Selection and Placement (CSSPS) placement process, kindly call 0541548223 or send a WhatsApp message on 024 490 8957.

Your ward’s placement is secure through the Computerised School Selection and Placement. Stay vigilant and informed,” the Ministry of Education (MoE) stated in a social media post sighted by Pretertiary.com.

The Ministry in Charge of Education further said that the Computerised School Selection and Placement process is entirely free, cautioning parents and students to be wary of unscrupulous individuals who claim to secure them a school placement.

“No payment is required for your ward’s placement. The CSSPS placement process is entirely free. Be cautious of individuals or groups claiming otherwise. Do not pay money to anyone promising to secure placement for your ward,” the Ministry cautioned.

Relatedly, the Ministry of Education (MoE), as part of efforts to address challenges with the second cycle school placement, has introduced a chat support on the portal of the Computerised School Selection and Placement System (CSSPS).

In a social media post sighted by Pretertiary.com, the Education Ministry said the chat box feature on the https://cssps.gov.gh is to report any concerns, complaints, and other challenges related to the SHS/TVET placement.

“The Ministry of Education encourages stakeholders, particularly parents, teachers, guardians, and candidates, to utilise the chat box feature on the portal of the Computerised School Selection and
Placement System (CSSPS) to report any concerns, complaints, and other challenges related to the placement.

This is to enable us to promptly address the issues. The feedback we get from you will enhance the process for us to ultimately serve you better,” the Ministry in Charge of Education said in the post.

How to report SHS/TVET placement issues on CSSPS portal

1. Visit the CSSPS portal

2. Click on the chat box button

3. Enter name

4. Enter a number

5. Enter E-mail

6. Enter the Index number

7. Enter Examination year

8. Enter your message or concern

9. Click on the submit button to forward the concerns to the Ministry of Education for the issue reported to be addressed.

This year, a total of 603,328 candidates, comprising 297,250 males and 306,078 females, from nineteen thousand, five hundred and five (19,505) participating Junior High Schools (JHSs) entered for the school examination.

This includes seventy-two (72 ) candidates with visual impairment, two hundred and thirty-nine (239) with hearing impairment, and one hundred and sixty-one (161) candidates with other test accommodation needs.

The examination was conducted at two thousand, two hundred and thirty-seven (2,237 ) centres across the country. Out of the total number, two thousand, five hundred and twenty-six (2,526) candidates were absent.

The BECE for Private Candidates recorded a total entry figure of one thousand, three hundred and ninety (1,661) candidates. This was made up of eight hundred and fifty-eight (858) males and eight hundred and three (803 ) females.

Fifteen (15) centres, mostly in the regional capitals, were used for the Basic Education Certificate Examination (BECE) for Private Candidates. Out of the total number of candidates who entered for the examination, fifty-seven (57) were absent.